Settlement type
1 = Capital/Yerevan
2 = Urban (other)
3 = Rural

1 = Aragatsotn
2 = Ararat
3 = Armavir
4 = Gegharkunik
5 = Kotayk
6 = Lori
7 = Shirak
8 = Syunik
9 = Tavush
10 = Vayots Dzor
11 = Yerevan

In your daily life, how often do you hear the term “human rights”? Do you hear it daily, frequently, sometimes, rarely, or never?
-1 = Don't know
1 = Never
2 = Rarely
3 = Sometimes
4 = Frequently
5 = Daily

Where do you get your sources of information about human rights?
-2 = Refuse to answer
-1 = Don't know
1 = Armenian news media (newspapers, radio, TV or online)
2 = Foreign news media (newspaper, radio, TV or online)
3 = Online social media
4 = Friends, family or people in my community
5 = Politicians
6 = Government agencies
7 = Human right organizations activists or workers
8 = Religious leaders or institutions
9 = Traditional rulers
10 = Everywhere, all round
11 = School
12 = Other source

Promoting equal access to housing, health care, education and social services
-2 = Refuse to answer
-1 = Don't know
1 = Not at all
2 = A little bit
3 = Some
4 = A lot

Do you agree with this statement or do you agree very strongly with this statement?
1 = Strongly agree
2 = Agree

Please tell me which of the following statements you agree with?
-2 = Refuse to answer
-1 = Don't know
1 = Human rights organizations in Armenia are trustworthy
2 = Human rights organizations in Armenia are not trustworthy
3 = Agree with none of them

Please tell me how much do you trust or distrust Healthcare system?
-2 = Refuse to answer
-1 = Don't know
1 = Fully distrust
2 = Rather distrust
3 = Neither trust or distrust
4 = Rather trust
5 = Fully trust

Situation a
-2 = Refuse to answer
-1 = Don't know
1 = Definitely they have
2 = Probably they have
3 = Probably they have not
4 = Definitely they have not

Torture
-2 = Refuse to answer
-1 = Don't know
1 = Yes
2 = No

It means you or your household member...
1 = Did not have a problem
2 = Had at least one problem

Do you think you or your household was being targeted/discriminated against on the basis of any of the things on this card?
-2 = Refuse to answer
-1 = Don't know
1 = No, none of this
2 = Being targeted/discriminated against because of race
3 = Being targeted/discriminated against because of gender
4 = Being targeted/discriminated against because of sexual orientation
5 = Being targeted/discriminated against because of age
6 = Being targeted/discriminated against because of religion
7 = Being targeted/discriminated against because of disability
8 = Being targeted/ discriminated against because of other reasons

Of the problems that you or your household experienced, can you please tell me the which of them was the most recent?
-3 = Interviewer error
-2 = Refuse to answer
-1 = Don't know

Thinking of the most important problem, who was the problem with?
-3 = Interviewer error
-2 = Refuse to answer
-1 = Don't know
1 = Your family
2 = Another family
3 = A neighbor
4 = A government official
5 = An individual
6 = A group of people or an organization
7 = A company
8 = The police
9 = The local government
10 = The national government
11 = Other

While the problem was occurring, did you or anyone in your household receive legal advice or legal help from another person or group?
-3 = Interviewer error
-2 = Refuse to answer
-1 = Don't know
1 = Yes
2 = No

From whom did you or your household receive it?
-2 = Refuse to answer
-1 = Don't know
1 = A family member of a friend
2 = A local religious leader
3 = A local community leader
4 = A private attorney or law firm
5 = A government legal aid office
6 = Advocacy services
7 = A human rights organization
8 = Other organization

Why didn't you attempt to get legal advice or legal help?
-3 = Interviewer error
-2 = Refuse to answer
-1 = Don't know
1 = I did not think I needed advice or legal help
2 = I did not know who to call
3 = I did not think that I could afford a legal assistant or a lawyer
4 = I do not trust legal assistants or lawyers
5 = Lawyers and legal aid offices are ineffective
6 = Other

Did any of the parties resort to threats or physical violence during the problem or in the process of settling the problem?
-3 = Interviewer error
-2 = Refuse to answer
-1 = Don't know
0 = No-input
1 = Yes
2 = No

Did you (or the person in your household) go to a person, group or institution to look for a resolution to your problem?
-3 = Interviewer error
-2 = Refuse to answer
-1 = Don't know
0 = No input
1 = Yes
2 = No

Why didn't you or other members of your household go to another person, group, or institution to look for a resolution to your problem?
1 = A peaceful resolution was reached by the two parties
2 = I caused the problem/I thought the other person was right
3 = Not important enough/No material loss or damage took place
4 = Sense of powerlessness
5 = Sense of empowerment
6 = Did not have evidence
7 = Did not know what to do or where to go
8 = The person who could assist was too far
9 = It would cost too much
10 = Afraid it would result in violence
11 = The other party is much more powerful than we are/No chance of winning
12 = It would create problems for my family
13 = It would damage the relationship with the other party
14 = It was a private family matter
15 = Other

Where was the problem taken?
-2 = Refuse to answer
-1 = Don't know
1 = To a court or small-claims court
2 = To commercial arbitration
3 = Chief or traditional ruler
4 = To the police
5 = To a government office
6 = To a human rights organization or a non profit
7 = To a third-party (family, friend, local leader) for mediation or negotiation
8 = To a religious institution to which you belong
9 = To the national human rights institution
10 = Other

Who chose to take the problem to this person, group or institution?
-2 = Refuse to answer
-1 = Don't know
1 = You or your household
2 = The other party
3 = Both

What was the main reason why you or someone in your household decided to go to this particular person, group, or institution instead of going somewhere else?
-2 = Refuse to answer
-1 = Don't know
1 = Cost
2 = Person/group/institution has community respect
3 = Person/group/institution has skills/knowledge
4 = Person/group/institution is impartial
5 = Person/group/institution is very prompt
6 = Person/group/institution would cause least disruption to life
7 = Person/group/institution is familiar to me
8 = Everybody goes to this person/group/institution
9 = They have responsibility/authority
10 = I am most comfortable with this person/group/institution

What was the one main outcome that you hoped to achieve from this person, group, or institution?
-2 = Refuse to answer
-1 = Don't know
1 = A fair application of the law to my problem
2 = Revenge
3 = Apology
4 = Monetary compensation
5 = Other

Was the resolution process conducted in your preferred language?
-2 = Refuse to answer
-1 = Don't know
1 = Yes
2 = No
99 = Not applicable

Did you have access to an interpreter?
-2 = Refuse to answer
-1 = Don't know
1 = Yes
2 = No, there was no need
3 = No, but there was a need

How long did it take between taking the problem to this person, group, or institution and finding a resolution?
-2 = Refuse to answer
-1 = Don't know
1 = Less then one month
2 = From month to year
3 = From 1 to 1.5 year

In total, how much money (if anything) did your household spend on legal fees?
-1 = Don't know

Do you think that the process was fast or slow?
-2 = Refuse to answer
-1 = Don't know
1 = Fast
2 = Slow

Do you think that the process was expensive or cheap?
-2 = Refuse to answer
-1 = Don't know
1 = Expensive
2 = Cheap

Where would you take the problem?
-2 = Refuse to answer
-1 = Don't know
1 = To a court or small-claims court
2 = To commercial arbitration
3 = To a chief or traditional ruler
4 = To the police
5 = To a government office
6 = To a human rights organization or a non-profit
7 = To a third-party (family,friend,local leader) for mediation or negotiation
8 = To a religious institution to which you belong
9 = To the national human rights institution
10 = Other

1 = Male
2 = Female

Number of HH members
-3 = Interviewer error

Education
1 = Have not attended primary school
2 = Primary (complete or incomplete)
3 = Secondary (incomplete)
4 = Secondary (complete)
5 = Vocational
6 = Higher education (incomplete)
7 = Higher education (complete)
8 = PhD

Economic situation of HH
-2 = Refuse to answer
1 = Family income is not enough for purchase of food
2 = Family income is enough for purchase of food, but not for clothes
3 = Family income is enough for purchase of food and clothes, but is insufficient for buying expensive household items
4 = We can afford to buy expensive items, such as refrigerator or washing machine
5 = We can afford to buy anything we want

Employment status
-2 = Refuse to answer
1 = Employed
2 = Unemployed
3 = Self-employed
4 = Unemployed student
5 = Employed student
6 = Retired (not working)
7 = Retired (working)
8 = Housekeeper

Marital status
-2 = Refuse to answer
1 = Married
2 = Living together
3 = Divorced
4 = Living separately
5 = Widowed
6 = Never married

Membership: political party or its local branch
-2 = Refuse to answer
1 = Not a member
2 = Passive member
3 = Active member
4 = Official leader

Ladder: Current standing of the HH (1 is the lowest and 10 is the highest))
-2 = Refuse to answer
-1 = Don't know
1 = The lowest
2 = 2
3 = 3
4 = 4
5 = 5
6 = 6
7 = 7
8 = 8
9 = 9
10 = The highest

Perception of hh's economic situation in comparison with other households.
-2 = Refuse to answer
-1 = Don't know
1 = Very bad
2 = Bad
3 = Average
4 = Good
5 = Very good